Frequently Asked Questions
Everything you need to know about bringing nature home.
How do I track my flower delivery?
Once your order is dispatched, you will receive an email with a unique tracking link to monitor your bouquet's journey in real-time.
What is your policy on freshness and quality?
We source directly from sustainable farms. If your stems don't arrive fresh or last at least five days, contact us within 48 hours for a replacement.
Do you offer same-day delivery?
Yes, same-day delivery is available in select cities like New York, DC, and Los Angeles for orders placed before 11:00 AM local time.
Can I include a personalized message with my order?
Absolutely. During the checkout process, you can compose a custom note that we will print on a premium card and include with your arrangement.
How should I care for my plants and flowers?
Each delivery includes a care guide. Generally, we recommend trimming stems at an angle and changing the water every two days to maximize longevity.
What happens if the recipient isn't home?
If a safe location is available, our couriers will leave the package and send a photo notification. If not, we will attempt to contact you for redelivery instructions.