Returns & Exchanges
At UrbanStems, we strive to deliver the freshest floral arrangements and home decor; if your order arrives damaged or wilted, we offer a 100% Happiness Guarantee and will provide a replacement or refund within 3 days of delivery.
Document the Issue
Take clear photos of your floral arrangement or home product within 72 hours of delivery to help us understand the quality issue.
Contact Customer Care
Email our team at care@urbanstems.com or use our live chat with your order number and the photos you captured.
Review Process
Our floral experts will review your request within 24 hours to determine the best resolution, whether it is a fresh replacement or a full refund.
Receive Resolution
Once approved, your new bouquet will be expedited for delivery or a credit will be issued back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing